Customer Service


In order to meet clients’ requirements and ensure clients’benefit,Fujian Shengli Intelligent Industry Science & Technology Co., Ltdmakes the following commitment to product quality and after-sale service:

A:Quality Warranty

1.All Products of our company are in compliance with enacted nationaltechnical standard and measuring precision.
2.Fujian Shengli Intelligent Industry Science & Technology Co.,ltd undertake: quality warranty period of one year for company’s product, provided the product’s seal is complete without damage and customer transports, stores, install and use the product accruing to the “Unser’s Manual“
3.Carry out technical consultant, provide timely, effective and satisfactory after-sales service. It is promised that engineer will be available at site for trouble shooting with in 2days for domestic customer and 5days for oversea customer after being reported by customer.
4.Fujian Shengli Intelligent Industry Science & Technology Co.,ltd is responsible to provide wearing parts list.
5.Fujian Shengli Intelligent Industry Science & Technology Co.,ltd is responsible to give free training to customers’ staffs who are responsible for electrical& mechanical operation and maintenance.
6.For any quality problemarousedduring operation under normal circumstancedue to design, manufacture, installation and commissioning of Fujian Shengli Intelligent Industry Science & Technology Co.,ltd, Shengli hold the responsibility of conducting CCM theory study and installation procedure training, till the customer could operate, solve and deal the issues raised in the running independently .
7.During the process of the installation and commissioning, provide free training to improve personnel‘s operation and maintenance ability.
8.After Service Department of Fujian Shengli Intelligent Industry Science & Technology Co.,ltd: Manager take full responsibility of the after-sales service, and after service personnel is in charge of the implementation.
B:Free Training
For CCM ofFujian Shengli Intelligent Industry Science & Technology Co.,ltd, one time free technical training service will be provided to the customer, and after that, depending on the customer’s requirement, training at customer’s siteat reasonable price or free training in Shengli Company are available.
C:Follow-Up Service
Establishcustomer database, and collect quality feedback from customer at all time. When quality and relevant problem arise, technician from Fujian Shengli Intelligent Industry Science & Technology Co.,ltdwill response within 48 hours, solve for you, and ensure a satisfactory resolutions & resultto customer.